Privacy Notice

1. Who we are

Holo ("Holo", "we", "us") operates this website and the Holo design-tool service. Holo is the data controller for personal data processed in connection with the service. You can reach us at the contact address listed on our website.

2. Personal data we collect

• Account data: name, email address, login credentials.
• Profile and content you create or upload (prompts, generated assets, project metadata).
• Support communications you send to us.
• Usage and telemetry: pages visited, features used, generation counts, error logs.
• Device data: IP address, browser type, device identifiers, approximate location.
• Cookies and similar technologies (see section 8).

3. Why we use it

• To create and operate your account and provide the service.
• To process payments and manage subscriptions (via Paddle, our Merchant of Record).
• To prevent fraud, abuse, and to keep the service secure.
• To improve product quality, debug issues, and analyse usage.
• To respond to support requests and send service-related messages.
• With your consent, to send marketing communications.

4. Legal basis

We process personal data under one of the following legal bases: performance of the contract with you, our legitimate interests in running and improving Holo, compliance with a legal obligation, or your consent (where required).

5. Who we share it with

• Service providers and subprocessors (hosting, analytics, AI inference, customer support).
• Paddle.com Market Ltd., our Merchant of Record, for the sale of the product, subscription management, payments, tax compliance, invoicing, and refunds.
• Professional advisers (legal, accounting) where necessary.
• Authorities or third parties where required by law.

6. Retention

We retain personal data for as long as your account is active and as long as needed to provide the service or to comply with legal obligations. When data is no longer needed, we delete or anonymise it.

7. Your rights

Depending on your jurisdiction, you may have the right to access, correct, delete, restrict, or port your personal data, to object to processing, and to withdraw consent at any time. To exercise these rights, contact us. You also have the right to lodge a complaint with your local data protection authority.

8. Cookies

We use cookies that are essential for the service to work (authentication, security) and optional cookies for analytics. You can manage non-essential cookies through your browser settings.

9. Security

We apply appropriate technical and organisational measures (encryption in transit, access controls, monitoring) to protect personal data, while recognising that no system is perfectly secure.

10. Changes

We may update this notice from time to time. Material changes will be highlighted on this page or notified through the service.